Privacy policy

Privacy Policy

This Privacy Policy explains how Soluje ("we", "us", or "Soluje"), collects, uses, and discloses your personal information when you visit or make a purchase from https://www.soluje.com (the "Site"), or otherwise communicate with us.

Soluje is powered by Shopify, which enables us to provide our services to you. Information you submit through the Site will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve our services.

By using the Site, you confirm that you have read this Policy and agree to its terms. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Processing of personal data is carried out in accordance with the Law of Ukraine "On Protection of Personal Data" No. 2297-VI dated 01.06.2010, and, where applicable, the GDPR and other relevant data protection regulations.

1. Data Controller

The controller of your personal data is:

• Full name: Sole Proprietor Slivinska Alla

• EDRPOU/TIN: 2573702846

• Address: Lvivska Street, 22, Kyiv, 03115, Ukraine

• Email: info@soluje.com

2. Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with the Site:

Information you provide directly:

• Contact details: name, email address, phone number, billing and shipping address

• Account information: username, password, security questions, preferences

• Financial information: payment card details processed securely via our payment provider (we do not store card data)

• Communications: information you include when contacting customer support

Information collected automatically:

• Device and usage data: IP address, browser type, operating system, visit time, pages viewed

• Transaction data: items viewed, added to cart, purchased, returned or cancelled

• Cookies and similar tracking technologies (see Section 9)

Information from third parties:

• From Shopify and other service providers acting on our behalf

• From business and marketing partners

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• Creating and managing your account, and verifying your identity on the Site

• Processing, confirming, and fulfilling orders; arranging delivery; processing returns and exchanges

• Sending service notifications related to your account and orders (these cannot be unsubscribed from)

• Sending marketing and promotional communications — only with your explicit prior consent

• Personalizing your shopping experience and recommending relevant products

• Analytics and improving the Site and our services

• Security, fraud detection, and prevention of illegal or malicious activity

• Complying with applicable Ukrainian and international law

• Responding to legal requests from courts or law enforcement

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Your consent — for marketing communications and certain analytics activities

• Performance of a contract — to fulfill your orders and manage your account

• Legal obligation — to comply with applicable Ukrainian law and accounting requirements

• Legitimate interests — to improve our services, prevent fraud, and ensure security

5. How We Disclose Your Personal Information

We may share your personal information with third parties in the following circumstances:

• With Shopify and other service providers (payment processors, delivery services, IT management, cloud storage, analytics) acting on our behalf under data processing agreements

• With business and marketing partners to provide personalized advertising based on your activity — you may opt out of this at any time (see Section 8)

• When legally required — in response to subpoenas, court orders, or government requests

• In connection with a business transaction such as a merger, acquisition, or sale of assets

• With your explicit consent

We do not sell your personal data to third parties.

6. Our Relationship with Shopify

The Site is hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of the Site in order to provide and improve our services. In certain cases — particularly for enhanced features involving data from multiple Shopify merchants — Shopify acts as an independent data controller. In these circumstances, Shopify is responsible for responding to your requests regarding that data.

To learn more about how Shopify uses your personal information and to exercise your rights, visit:

• Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers

• Shopify Privacy Portal: https://privacy.shopify.com

7. Payments

Payments are processed via the secure payment page of our payment provider. Soluje does not store or have access to your payment card data. All payment processing complies with PCI DSS security standards. After a successful payment, you will be redirected to the order confirmation page.

8. Marketing Communications

We send promotional and informational messages only with your explicit consent. Consent may be given during registration, when placing an order, or via your account settings.

You may withdraw consent at any time by:

• Clicking "Unsubscribe" in any marketing email

• Updating your preferences in your account settings

• Sending a request to info@soluje.com

Please note: transactional service messages (order confirmation, shipping updates, etc.) are sent automatically and are not subject to opt-out.

Depending on where you reside, you may also have the right to opt out of the sharing of your personal data for targeted advertising purposes. You can exercise this right here: [Opt-Out Link]. If you visit our Site with the Global Privacy Control (GPC) opt-out signal enabled, we will treat this as an opt-out request for that device and browser. To learn more, visit https://globalprivacycontrol.org/.

9. Cookies and Tracking Technologies

Soluje uses cookies and similar technologies for:

• Proper Site functionality and performance

• Analytics (e.g., Google Analytics)

• Personalization of content and advertising (e.g., Facebook Pixel)

• Improving user experience

You may configure or disable cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

10. Data Retention

We retain your personal information for as long as necessary for the purposes described in this Policy, or as required by applicable law:

• Account data: until the account is deleted or for 3 years from last activity

• Order data: 3 years from order fulfillment (in accordance with accounting legislation)

• Marketing data: until consent is withdrawn

• Technical logs: 12 months

• Phone call recordings: 6 months

After the applicable retention period, data is deleted or anonymized. Specific retention periods may vary depending on the type of data and applicable legal requirements.

11. Data Security

We implement technical and organizational measures to protect your personal information, including:

• Encryption in transit (SSL/TLS)

• Access controls — data accessible only to authorized personnel

• Regular security updates and vulnerability monitoring

• Encrypted backups

• Staff training on data protection

Please be aware that no security system is perfect. We cannot guarantee absolute security of data transmitted over the internet. We recommend that you do not use unsecure channels to communicate sensitive information.

12. Phone Call Recordings

Soluje may record phone calls for quality control, staff training, dispute resolution, and legal compliance purposes. You will be notified of recording at the start of the call. Recordings are retained for 6 months and then deleted.

13. Your Rights

Depending on where you reside, you may have some or all of the following rights regarding your personal information:

• Right to access: request a copy of the personal data we hold about you

• Right to correct: request correction of inaccurate data

• Right to delete: request deletion of your data (subject to legal retention obligations)

• Right to restrict processing: ask us to limit how we use your data

• Right to data portability: receive your data in a structured format and transfer it to another controller

• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing

• Right to object: to processing based on legitimate interests or for direct marketing

• Right to opt out of targeted advertising / sale of data (where applicable)

If you reside in the UK or European Economic Area, you additionally have the right to object to automated decision-making and to lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us at info@soluje.com or use the form on the Site. We may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf, subject to verification. We will not discriminate against you for exercising your rights.

14. Children's Data

The Site is intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their information, please contact us at info@soluje.com and we will delete it promptly.

15. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than Ukraine, including via Shopify's global infrastructure. Such transfers are carried out only with an appropriate level of data protection, including where applicable through the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized under applicable law.

16. Third-Party Websites

The Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or applicable law. The current version is always available on the Site. Where required by law, we will notify you of material changes.

18. Complaints

If you have concerns about how we process your personal information, please contact us first at info@soluje.com. You also have the right to file a complaint with:

Ukrainian Parliament Commissioner for Human Rights (Ombudsman):

• Address: 01008, Kyiv, 21/8 Instytutska St.

• Phone: +380 (44) 253-80-51

• Website: www.ombudsman.gov.ua

If you reside in the EEA, you may contact your local data protection supervisory authority. A list of EEA authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

19. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

• Email: info@soluje.com

• Address: Lvivska Street, 22, Kyiv, 03115, Ukraine

For the purpose of applicable data protection laws, Sole Proprietor Slivinska Alla is the data controller of your personal information.